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Basic Details

My Link Assist
Cranbourne South


20 Firecrest Way, Cranbourne South, VIC 3977, Australia.
1300 561 813

About Business

Business Summary

We at My link assist, our aim to provide a service to the disabled people like In-Home support.

Business Description

Link Assist - Empowering Individuals with Disabilities to Realize Their Aspirations and Lead Enriched Lives; Delivering Outstanding Support in a Uplifting and Encouraging Setting - Cranbourne South, Australia.

The company known as Link Assist provides services and accommodations that are geared specifically towards people with disabilities!! 

Assisting and assisting individuals in areas that will allow them to live a life that is more peaceful, successful, and independent is the primary mission of our organisation. We have been working in this field for the past 20 years across all of Australia. We offer a wide variety of programs to increase community awareness of people with disabilities and autism spectrum disorders and to provide assistance for them.

We at My Link Assist have made it our mission to serve people with disabilities with a variety of services, including In-Home Support, Short-Term Accommodation and Residential Care, Long-Term Accommodation Service, and More Supports, and our service team will work with you to enhance your skills based on your plans.

Hello, and thank you for visiting My Link Assist! I am overjoyed to get the chance to tell you about our organisation and to put some light on the great job that we perform not only in Cranbourne South, Australia, but also in other places. My Link Assist is not just a business; rather, it is a passion project that is devoted to making the lives of people who have impairments better. Over the course of our 20 years in this sector, we have established ourselves as pioneers in the provision of individualised services that are directed specifically towards people with disabilities. What separates us from the competition is our unwavering dedication to increasing community understanding of and support for people with disabilities and those on the autistic spectrum.

Our goal at My Link Assist is quite clear: to enable people with disabilities to live happier, more prosperous, and more independent lives. We adhere to the philosophy that every individual, regardless of their capabilities or obstacles, should be given the chance to succeed in life. We offer complete support that expands on individual plans and encourages personal development by way of a large number of different programmes, as well as a staff of committed service professionals.

Throughout the course of this in-depth company biography, we're going to discuss the core beliefs, services, and accomplishments that constitute My Link Assist. We will discuss our dedication to providing in-home help, services for both short-term and long-term accommodation, as well as the crucial support that we offer to our customers. So let's get started on this adventure together as I take you through our motivational backstory.

Link Assist

Link Assist: Picture Source: Business Owners Profile

The Path We've Travelled: A Heritage of Compassion: Our journey started with a burning desire to make a positive impact on the lives of people living with all types of impairments. My Link Assist was established in Cranbourne South, Australia, more than twenty years ago with the solitary goal of providing individualised support services that aim for change and empowerment rather than merely providing assistance. This has been the company's sole focus from its inception.

Throughout the course of our journey, we have had the honour of catering to a varied clientele, each of whom has their own set of specific requirements and goals. Our development and reputation as a reliable provider of services for people with disabilities have both been fueled by our commitment to identifying these requirements and fulfilling them.

Our Success Is Built on the Foundation of Our Core Values:

At the centre of My Link Assist is a set of guiding principles that inform and direct all that we do, including the following:

Empathy: We have faith in the transformative potential of empathy. The provision of appropriate support requires first and foremost an understanding of the obstacles confronted by people with disabilities.

Empowerment: Empowerment is one of our primary focuses, as we want to provide our customers the tools they need to take charge of their life, determine their own objectives, and make progress towards reaching those objectives.

Inclusion: We are committed to promoting a feeling of belonging and inclusion within the communities that we are entrusted to serve. Everyone should have access to an environment in which they can thrive.

Quality: We are dedicated to providing the greatest possible level of care and support to our patients, and we work hard to ensure that each and every interaction has a positive effect.

Invention: The state of affairs in the globe, as well as in our approaches, is one that is continually changing. We welcome innovation as a means of continuously improving the quality of our services.

We are aware of the significance of collaborating with our customers, the members of their families, and other members of the community in order to bring about changes that are long-lasting.

Our Services: Specifically Designed to Facilitate Change: 

At My Link Assist, we provide a wide variety of services that are tailored to meet the particular requirements of people who are disabled in a variety of different ways. Our services are not cookie-cutter; rather, they are custom-tailored to equip and enable our customers to live lives that are richer and more satisfying.

Home-Based Assistance: People who want to receive the assistance they require without having to leave the familiar surroundings of their own homes have a viable option in the form of our In-Home support services. We offer individualised care programs that take care of everything from personal cleanliness and medication management to companionship and activities of daily living. Not only do our compassionate caretakers provide care, but they also become dependable travelling buddies along the way.

Care at a Residential Facility with Overnight Accommodations: Our short-term lodging and residential care facilities offer a warm and friendly environment for those who are looking for temporary housing or a change of scenery. Our team ensures that residents receive the help they require while also enjoying a feeling of community since we are aware of how important it is to live in an environment that is both secure and pleasant.

Service for Long-Term Lodging Arrangements:

For many people who have disabilities, finding suitable long-term housing is an essential component of achieving independence and maintaining stability. At My Link Assist, we provide our customers with a variety of housing choices so that we may meet their specific requirements and cater to their individual tastes. Our long-term accommodation services are planned to offer a safe and encouraging atmosphere in which people can flourish so that they can achieve their full potential.

Assisted Professional Growth and Development: We don't merely provide support; rather, we believe in empowering our customers with the knowledge and abilities they require to realise their ambitions. The devoted members of our service team collaborate closely with individuals to determine both their existing strengths and opportunities for growth. Our clients are given the ability to realise their full potential as a result of the personalised skill-building programs that we offer.

Our Dedication to Being Aware of, and Supporting, the Community: Beyond providing individual support services, we at My Link Assist are committed to making a difference in the community. In the communities in which we work and live, we are steadfast advocates for expanding people's understanding of autism spectrum illnesses and disabilities. We have no doubt in our minds that a society that is more welcoming is better for everyone.

Programs for Participation in the Community:

We participate in and organise a wide variety of community involvement programmes with the goal of fostering understanding, acceptance, and inclusion of all perspectives and experiences. Individuals who have impairments are given the opportunity to engage with their communities and demonstrate their skills and capabilities through the participation in these programmes.

Educational Activities and Programmes: Education is a potent weapon that can be used to eliminate obstacles and debunk misunderstandings. We run educational programmes that expose community members to the realities of the disability world, thereby cultivating a greater capacity for empathy and compassion in those who are a part of the community.

Networks of Assistance: We make it possible for families and those providing care to one another to form support networks by providing a venue for the exchange of experiences, information, and resources. Those who are navigating the hurdles of providing care for those with disabilities can benefit greatly from the emotional support and practical information that is provided by these networks.

Our Influence: Personal Accounts of Change and Growth: The stories of transformation that we see every day are the ultimate measure of how successful we have been as a company. Permit me to share a few uplifting success stories that serve as examples of the difference that My Link Assist has made in the lives of our customers.

Our Group: The Inspiring Force Behind My Link Assist:

There is always a hardworking group of professionals who are passionate about making a difference in the world behind every success story. Our team is made up of experienced support workers, care coordinators, therapists, and administrative staff members, all of whom are dedicated to our purpose of empowering individuals with disabilities.

Support Workers: Our support workers are the unsung heroes of our organisation since they provide our customers with direct care as well as companionship. They endure strenuous training and are selected not just for their abilities but also for the true compassion and dedication they demonstrate throughout the process.

Care Coordinators: Care coordinators play an essential part in the development of individualised care plans, ensuring that the specific requirements and objectives of each client are met throughout the process. They ensure that the clients and the support workers have a smooth experience by acting as a bridge between the two groups.

Therapists: In order to offer comprehensive assistance, we work in conjunction with a group of therapists, which may include occupational therapists, speech therapists, and behavioural therapists. These professionals make a significant contribution to assisting our customers in the development of important life skills.

Personnel in Charge of Administration: Our administrative staff ensures that everything runs well by deftly navigating logistical, scheduling, and administrative responsibilities. Their efforts behind the scenes make sure that our services are provided without a hitch.

Honours and Achievements Received:

Our commitment to excellence has not gone unnoticed, and we are honoured to have been presented with a number of accolades and recognitions for the important roles that we have played in the field of disability support, including the following:

The Community Impact Award: Award was given to us in recognition of our exceptional community involvement programmes and activities that work to increase awareness and inclusiveness.

Excellence in Care: Acknowledged for our dedication to providing high-quality care and support services that are adapted to the specific requirements of each patient.

Advocacy Accomplishment: Recognised for our advocacy work in increasing awareness about autism spectrum diseases and disabilities.

Outstanding Worker of the Year: Our care coordinators and support workers have been singled out and praised again for the extraordinary level of dedication and service they provide.

Our Dedication to the Never-Ending Process of Improvement:

At My Link Assist, we are not satisfied with sitting back and letting our accomplishments speak for themselves. In order to provide superior service to both our customers and the community, we place a strong emphasis on both the ongoing pursuit of improvement and the introduction of new ideas.

Research & Development: We make a continual investment in research in order to ensure that we are on the cutting edge of the most effective methods for providing support to people with disabilities. This enables us to change our services to meet the ever-changing demands of new technologies as they become available.

Input from Customers: We really value the input that comes from our customers and their families. We are able to identify areas for improvement and make the required adjustments thanks to the regular surveys and open communication channels that we have.

Professional Development: All of the members of our team participate in ongoing education in order to stay abreast of the most recent breakthroughs in the field of disability support and care.

Our Imagination of What the Future Holds:

As we look to the future, our goal is quite clear: we want to continue growing our reach and our effect so that people who are in need of individualised disability care can have easier access to it. We strive to build a world in which people with disabilities are not identified by the difficulties they face but rather by the limitless possibilities that lie inside them.

Expansion Across Geographies: We have it in mind to broaden the scope of our offerings and bring them to a greater number of localities. This will guarantee that people living in more remote areas will have access to the assistance that is rightfully theirs.

Novel Solutions: We are dedicated to investigating novel technologies and methods with the goal of improving the overall quality of our products and services.

Collaborative relationships: We are always looking to develop relationships with organisations and individuals that have a similar mission to ours, which is to promote empowerment and inclusion of all people.

Advocacy on a Larger Scale: Our objective is to scale up our advocacy work in order to build a more accepting society in which everyone has the opportunity to succeed.

Join Us on the Trip, Won't You?

My Link Assist extends a warm welcome to anybody who may be interested in its services, whether you are an individual with a disability who is looking for assistance, a member of a family who is looking for care choices, a member of the community who is interested in becoming engaged, or a possible partner who is keen to collaborate.

Together, we have the ability to make a significant impact on the lives of people with disabilities and contribute to the creation of a world in which everyone has the chance to live a life that is peaceful, fulfilling, and independent. 

We are grateful that you have taken the time to investigate My Link Assist, and we are looking forward to being a part of your journey towards increased autonomy and participation.

For more information, please call us on phone  1300 561 813 or visit our website here: Link Assist

Products / Services


  • Short term accommodation
  • Respite accommodation services
  • In home support
  • Emergency accommodation
  • Supported Independent living.
  • Long term accommodation
  • Community participation

Platform Enhanced Sections and Articles

Article by Siachen Editors to aid the customer in decision making

A Comprehensive Guide for Evaluating Potential services in the Care and Accommodation Industry:

Written for the client guidance by Siachen editors to help the potential customers of this business in evaluating and zeroing down on the best vendor to place the order.



Choosing the right vendor for short-term and long-term accommodation, respite care, in-home support, emergency accommodation, supported independent living, and community participation services is a critical decision. This decision directly impacts the well-being and quality of life for individuals in need of these services. To ensure that you make an informed choice, this article presents a detailed guide on the key factors you should consider when evaluating potential vendors in these domains.

I. Vendor Reputation and Background:

A. Industry Experience:

How long has the vendor been operating in the industry?

What is their track record in providing the specified services?

Do they specialize in any particular type of accommodation or care service?

B. Vendor Reputation:

Check online reviews and ratings.

Seek references from other customers and professionals.

Investigate any history of complaints or regulatory issues.

II. Service Offerings:

A. Range of Services:

Ensure the vendor offers the specific services you require (e.g., short-term accommodation, respite care, etc.).

Determine if they provide customized care plans to meet individual needs.

B. Capacity and Availability:

Assess if the vendor has enough capacity to meet your immediate needs.

Inquire about their flexibility and responsiveness in emergency situations.

III. Licensing and Accreditation:

A. Regulatory Compliance:

Confirm that the vendor complies with all local, state, and national regulations.

Check if they hold the necessary licenses and certifications for their services.

B. Accreditation:

Determine if the vendor is accredited by relevant industry bodies.

Accreditation often indicates a commitment to quality and safety.

IV. Staffing and Qualifications:

A. Caregiver Qualifications:

Verify the qualifications and training of the staff who will be providing care and support.

Ensure they have experience in handling specific needs, such as disability support or medical care.

B. Staff-to-Client Ratio:

Understand the ratio of staff to clients to assess the level of individualized attention.

Evaluate if the ratio is appropriate for your loved one's needs.

V. Facilities and Accommodations:

A. Facility Conditions:

Visit the vendor's facilities in person if possible.

Inspect the cleanliness, safety, and overall condition of the accommodations.

B. Accessibility:

Assess whether the facilities are wheelchair-accessible and adapted to the needs of residents.

Check for safety features such as handrails and emergency exit.

VI. Cost and Payment Options:

A. Pricing Structure:

Request a detailed breakdown of costs.

Compare the vendor's pricing with other providers in the market.

B. Payment Flexibility:

Inquire about payment options, including insurance coverage and government subsidies.

Evaluate if the vendor offers financial assistance or payment plans.

VII. Communication and Support:

A. Communication Channels:

Evaluate the ease of communication with the vendor.

Determine their responsiveness to inquiries and concerns.

B. Care Planning and Updates:

Ask about their process for developing and updating care plans.

Ensure that you will be involved in decision-making regarding your loved one's care.

VIII. Quality of Life:

A. Programs and Activities:

Inquire about the vendor's programs to enhance residents' quality of life.

Check if they offer recreational activities, therapy, or community engagement.

B. Resident Feedback:

Seek feedback from current residents or their families to gauge satisfaction.

Determine if residents have opportunities for input and participation in decision-making.

IX. Emergency and Safety Measures:

A. Emergency Response Plan:

Review the vendor's emergency preparedness and response plan.

Confirm their ability to handle medical emergencies or natural disasters.

B. Safety Protocols:

Ensure the vendor has safety protocols in place, especially for vulnerable individuals.

Evaluate the security measures at their facilities.

X. Long-Term Commitment:

A. Sustainability:

Assess the vendor's financial stability and long-term viability.

Determine their commitment to maintaining high-quality care and services.

B. Transition Planning:

Inquire about their support for transitioning between different levels of care.

Ensure they have a plan for continuity of care.


Evaluating potential vendors in the care and accommodation industry is a crucial step in securing the best possible support for yourself or your loved ones. By considering the factors outlined in this comprehensive guide, you can make an informed decision that prioritizes safety, quality of life, and long-term well-being. Remember that thorough research and due diligence are essential in finding the right vendor to meet your specific needs in the areas of short-term and long-term accommodation, respite care, in-home support, emergency accommodation, supported independent living, and community participation.

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