Basic Details

MINT Service Desk


OPGK Rzeszów S.A, Geodetów 1, 35-328 Rzeszów, Poland

About Business

Business Summary

MINT Service Desk is an IT Service Management software. It includes a powerful Service Desk and Asset Management features.

Business Description

MINT Service Desk is a service management solution to monitor, track, and exchange information about resources within your company and with outside vendors.

MINT Service Desk is a web-based application for service management, it is a multi-channel system that allows you to support your customers (internal or external) based on the service request they will send via email, portal, or any other communication channel supported by MINT Service Desk. A user-friendly ticketing system with a lot of integrated features from a fresh point of view.

The roadmap for MINT Service Desk includes new functionalities and ITSM features that are being developed and tested now, like:

  • Service Desk and Ticketing System
  • Asset Management
  • Incident Management
  • Problem Management
  • Multichannel Communication
  • Process Management
  • IT Asset Management
  • Knowledge Management
  • Reporting

Mint Service Desk runs in Docker (a computer program that performs operating-system-level virtualization, which means that a virtual machine will be deployed in your server in order to have your MINT Service Desk up and running. The MINT Service Desk installation file for Docker includes an application, database, and web server embedded to deploy MINT Service Desk.

Mint Service Desk is a next-generation of ITSM platforms. It can be used freely without any limitation in functionalities for up to 3 agents. Currently, it's being distributed as On-Premise Solution. Main features: - Ticket types - Dynamic attributes which can be assigned to certain ticket types - Email Integration - Chat-based communication - Auto response many others.

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